Privacy Policy

Privacy Policy

Last Updated: 21-Aug-24

Introduction
This Privacy Policy explains how Xmiles Dispatching Services LLC (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you interact with our services, including our website, products, and communication channels. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of personal information, including:

• Personal Information: Your name, email address, phone number, and other contact details.
• Usage Data: Information about how you use our services, including your IP address, browser type, and pages visited.
• Communication Data: Content of communications you send to us, including emails, chat messages, and phone calls.
• Consent Data: Information on how and when you provided consent for communication and data usage, particularly for SMS and MMS messaging.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide and improve our services, including customer support.
• Communication: To send you updates, newsletters, and service materials, subject to your preferences.
• Compliance: To comply with legal obligations and protect the user rights.

3. How We Share Your Information
4. No mobile information will be shared with third parties/affiliates/partners for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Sharing with Affiliates
   We do not share your personal data with our affiliates unless absolutely necessary by the law. If a situation arises where sharing is required, it will be done under strict confidentiality agreements and only for purposes aligned with this policy.
6. Sharing with Partners
   We may share your information with trusted partners who assist us in providing services, such as payment processing or customer support. These partners are bound by contractual obligations to keep your information confidential and use it solely for the purposes for which it was shared.
7. Sharing with Third Parties
   We do not share your personal data with third parties for their marketing purposes. If we ever need to share your information with third parties, it will be disclosed in advance on our support page, and your explicit consent will be required.
8. 10DLC Compliance and Consent Gathering
9. Website and SMS Disclosure Requirements
   In compliance with 10DLC campaign requirements, we have implemented the following measures on our website:

• Privacy Policy: This document, available on our website, ensures transparency in handling consumer data and consent for SMS messaging.
• SMS Disclosure: Web forms on our site that collect phone numbers for opt-in messaging include a clear SMS disclosure statement, informing users that by providing their number and submitting the form, they consent to receive SMS text messages from us. This disclosure also mentions that message and data rates may apply and that users can reply STOP to opt out of further messaging.

1. Consent Collection Methods
   We gather consent for SMS messaging through the following methods:

• Website Consent: Users can opt in to receive SMS messages by checking a box on our web forms when they provide their phone numbers.
• Verbal Consent: We collect verbal consent when users agree to receive SMS messages by providing their phone numbers during interactions, such as phone calls.
• Inbound SMS Consent: Users who initiate contact with us through SMS are considered to have given consent to receive further messages.

1. User Permissions and Opt-In/Opt-Out Messaging

• Opt-In Messaging: All SMS messages sent to new numbers include an opt-in message. Users must respond to this message with an opt-in keyword before further messages are sent.
• Opt-Out Messaging: Users can opt out of receiving messages by replying with the keyword “STOP.” We respect this choice and immediately cease all SMS communications with the opted-out number.
• Help Messaging: Users can request assistance by replying with the keyword “HELP.” We provide additional contact information in these messages to ensure users can reach us for support.

1. Frequency of Messaging

• Auto-Appended Messaging: Outbound SMS communications include an auto-appended message that informs users about their rights, including opt-out instructions. This message is included in every outbound message to ensure continued compliance with carrier requirements.

5. Data Security

We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls.

6. Your Rights

You have the right to access, correct, or delete your personal information held by us. You can also withdraw your consent for certain data uses, such as marketing communications, at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: mark@xmilesdispatchingservices.com
• Phone: +1 (209)-560-7963
• Address: 30 N GOULD ST STE R UNIT 18B, SHERIDAN WY 82801